Most Common Questions Answered
Q: Can soap bars be used on hair?
A: This is going to depend on your hair, everyone is different. For short hair, give it a try. With long hair I would be reserved in that recommendation. For some they work great, for many they don't. Some find a small amount of vinegar mixed in water to use as a final hair rinse provides correct hair pH with great results.
Q: Can Whipped Soap be used on hair?
A: Whipped Soap is formulated to be gently cleansing for the face and body leaving it nourished, yet not stripped. Therefore trying our shampoo is recommend instead.
Q: How much scent do you use?
A: I follow recommendations for medium strength.
Q: Can you make the scent lighter or stronger for me?
A: Yes (except soap bars). Leave a checkout note and I am happy to do this for you. Though the products are made from scratch, they are made in batches to have enough on hand for several months to fill orders quickly and be as fresh as possible. When your order is received, they are fragranced and packaged to order so it is easy to customize the amount of scent for you.
Q: Are items made by hand, small batch, from scratch?
A: Absolutely! No bases are used. Only naturally gentle skin loving ingredients are selected. All products are handmade from scratch by Salgal Co.
Q: Can I request custom ingredients?
A: Yes, but a minimum order applies and size varies with product. Otherwise it's like wanting a slice of cake but the whole cake needs to be made. Sometimes friends or family are willing to go in for a group buy.
Q: Can you duplicate a product for me?
A: Sorry, gotta say no to this one though it may be possible to customize an item for you. An additional charge may apply.
Q: What is order turn around time (TAT)?
A: Typically 1-2 days to deliver it to the post office. Large orders may be an exception and if this is true I will communicate an estimated timeline to you.
Q: What shipping service do you use?
A: United States Postal Service (USPS) is used for almost all retail orders.
Q: What location are items shipped from?
A: Orders are shipped from Zip code 98036, a few miles north of Seattle, WA.
Q: Will you share your recipe?
A: Months, sometimes years, are spent researching, testing and developing recipes, ingredients and products to bring the best to customers. Recipes and methods are confidential and not shared. Packaging contains a full ingredient list for those that have allergy concerns.
Q: Do you have a storefront? Can I pickup my order?
A: Online sales are only conducted at this time and will-call is not offered unless you are an established customer with pre-approved pickup options.